Refund and Return Policy
1. Returns
We want you to be completely satisfied with your purchase from Shashank Jewellery. If for any reason you are not satisfied, you may return the item(s) within [number of days, e.g., 30 days] from the date of delivery for a refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at contact@shashankjewellery.com within the specified return period. Please provide your order number and the reason for the return. Our customer service team will provide you with further instructions on how to return the item(s).
3. Refunds
Once we receive your returned item(s) and inspect them, we will notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to the original method of payment within [number of days, e.g., 7 days]. Please note that shipping costs are non-refundable, and you will be responsible for the return shipping fees unless the return is due to our error or a defective product.
4. Exchanges
If you would like to exchange an item for a different size, style, or color, please contact our customer service team to arrange for an exchange. We will process the exchange once we receive your returned item(s) and verify their eligibility for exchange.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to arrange for a replacement or refund as quickly as possible. Please provide photos of the damaged or defective item(s) to assist us in resolving the issue promptly.
6. Custom and Personalized Orders
Please note that custom or personalized orders are not eligible for return or exchange unless they arrive damaged or defective.
7. Contact Us
If you have any questions or concerns about our refund and return policy, please contact us at:
Shashank Jewellery
[shashank jewellery]
[XZY road ]
[Proddatur, A.P, 516360]
[INDIA]
Email: contact@shashankjewellery.com
This refund and return policy is designed to provide clarity and transparency regarding the process of returning items purchased from Shashank Jewellery. Adjustments can be made based on specific legal requirements or business practices. Let me know if you need further customization!