Refund and Returns Policy for Shashaank Jewellery

At Shashaank Jewellery, customer satisfaction is our top priority. We strive to ensure that every piece of jewellery you purchase exceeds your expectations. However, we understand that there may be instances where you need to return or exchange a product. Therefore, we have formulated a transparent and fair Refund and Returns Policy to address such situations.

1. Eligibility for Returns and Refunds:

  • You are eligible for a return or refund if you receive a damaged, defective, or incorrect product.
  • Returns or refunds are also applicable if you experience any quality-related issues with the product.
  • Please note that customized or personalized items may not be eligible for return unless there is a manufacturing defect or error on our part.

2. Timeframe for Returns:

  • You must notify us of any issues with your order within [number of days] days of receiving the product.
  • Returns requested beyond this timeframe may not be accepted unless under exceptional circumstances and at the discretion of Shashaank Jewellery.

3. Return Process:

  • To initiate a return, please contact our customer service team via email at [email address] or by phone at [phone number]. Kindly provide your order details and a brief description of the issue.
  • Upon receiving your request, our customer service team will guide you through the return process, including providing you with a return authorization and shipping instructions.
  • Please ensure that the product is returned in its original packaging and in the same condition as received. Any signs of wear or damage may affect the eligibility for a refund or exchange.

4. Refund or Exchange Options:

  • Upon receipt and inspection of the returned product, we will determine the eligibility for a refund or exchange.
  • If eligible, you may choose to receive a full refund to your original payment method or opt for a replacement product of equal value.
  • Refunds will be processed within [number of days] days of receiving the returned item. The time taken for the refund to reflect in your account may vary depending on your payment provider.

5. Non-Refundable Items:

  • Please note that certain items, such as gift cards, promotional items, or sale items, may not be eligible for refunds unless they are defective or damaged upon receipt.

6. Shipping Costs:

  • Shipping costs associated with the return of the product will be the responsibility of the customer unless the return is due to an error on our part.

7. Contact Us:

  • If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to reach out to our customer service team. We are here to assist you and ensure a seamless shopping experience.

Policy Updates:

  • Shashaank Jewellery reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By shopping with Shashaank Jewellery, you agree to abide by the terms outlined in this Refund and Returns Policy. We value your trust and confidence in our products and services and are committed to providing you with the best possible experience. Thank you for choosing Shashaank Jewellery.